About the Program
The importance of effective communication skills for individual contributors, supervisors and emerging leaders cannot be overemphasized. Effective business communication is the key to influencing internal and external stakeholders. This module seeks to throw light on the communication process, the various roles that an individual can play at any point in time as well as the knowledge, skills and behaviors that are required to be effective in each role. Furthermore, communication planning, inquiry and advocacy, communicating feedback and effective business writing are also included.
Understanding the Communication Process and the different roles:
Communication Planning: This is the most important step in the entire communication process as it determines the success or failure of a communication attempt. Often times leaders, supervisors and managers neglect this phase. Specific actions to close these gaps are treated in this module.
Influencing through Communication – Quality Inquiry and Advocacy
Engagement through Story Telling
Commitment Discussions: This module touches on how to practically secure commitments from other people in a communication process. Usually, the communication process is left open ended and no accountabilities are secured and committed to. This module teaches how to gain commitments and accountabilities after discussions/communication.
Ladder of Inference
Feedback: Receiving and giving feedback are extremely important part of the communication process for supervisors and emerging leaders. This is often taken in the negative light but this module gives models with which participants can tailor feedback to maximize impact and result. After the class, participants will give feedback to other participants.
Effective Business Writing, Presentations and Meetings
Running Effective Meetings
Effective Business Writing
Attracting action with business writing – Attention – Interest – Desire – Action