Effective Business Communication Skills

About the Program

The importance of effective communication skills for individual contributors, supervisors and emerging leaders cannot be overemphasized. Effective business communication is the key to influencing internal and external stakeholders. This module seeks to throw light on the communication process, the various roles that an individual can play at any point in time as well as the knowledge, skills and behaviors that are required to be effective in each role. Furthermore, communication planning, inquiry and advocacy, communicating feedback and effective business writing are also included.

 

Understanding the Communication Process and the different roles:

  • Understanding the communication process, facilitators and barriers
  • Roles in a communication process
  • Communicating in person – The Mehrabian’s Communication Model
  • Verbal and non-verbal communication
  • Active listening and listening techniques
  • Communication Planning: This is the most important step in the entire communication process as it determines the success or failure of a communication attempt. Often times leaders, supervisors and managers neglect this phase. Specific actions to close these gaps are treated in this module.

  • Objectives of specific communication packages/processes
  • Identification and management of stakeholders
  • Channels of Communication
  • Planning to Influence your audience – Monroe’s motivated sequence
  • Influencing through Communication – Quality Inquiry and Advocacy

  • Using active listening and questioning to gain understanding and perspective without bias
  • Securing support for an idea or perspective
  • Handling difficult discussions
  • Engagement through Story Telling

    Commitment Discussions:  This module touches on how to practically secure commitments from other people in a communication process. Usually, the communication process is left open ended and no accountabilities are secured and committed to. This module teaches how to gain commitments and accountabilities after discussions/communication.

    Ladder of Inference

    Feedback: Receiving and giving feedback are extremely important part of the communication process for supervisors and emerging leaders. This is often taken in the negative light but this module gives models with which participants can tailor feedback to maximize impact and result. After the class, participants will give feedback to other participants.

  • BIC Model (Behaviour, Impact and Consequence)
  • SEED Model
  • SARAH Curve Model
  • Effective Business Writing, Presentations and Meetings

  • An overview of communication planning
  • Running Effective Meetings

  • Establishing a meeting objective
  • Maximizing meeting time through planning
  • Stakeholders’ satisfaction (summary and MoM)
  • Seven steps of effective meetings
  • Effective Presentations

  • Planning to influence your audience – Monroe’s motivated sequence
  • Effective story telling as a source of influence and engagement
  • Presentation visuals – Connecting people with your message
  • Principles of great presentation
  • Managing presentation nerves and fears
  • Presentation planning checklist
  • Effective Business Writing

  • Audience & Format
  • Composition & Style
  • Structure
  • Grammatical/Typographical errors
  • Proofing
  • Writing emails
  • Business Report Format
  • Charts & Graph
  • Attracting action with business writing – Attention – Interest – Desire – Action

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